Refund policy

Return & Refund Policy

Last updated: August 2026

At Therealartbylara, every artwork and print is carefully prepared and packaged before shipping. Please read our return and refund policy before placing an order.

1. Returns

We generally do not accept voluntary returns or exchanges unless required by applicable consumer law.

If you are a consumer in a country where you have a statutory right to cancel or return an online purchase, including where applicable within the European Union, your statutory rights remain unaffected.

To exercise a legally applicable right of withdrawal, please contact us within the required legal timeframe at therealartbylara@reijnen-hemmer.nl.

2. Return Shipping

Unless otherwise required by applicable law or the item was delivered damaged, defective, or incorrect, the customer is responsible for the cost of returning the item.

Returned items must be sent back in their original condition and carefully packaged to prevent damage during transit.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging if the item was damaged during shipping

We will review the issue and provide an appropriate solution where applicable.

4. Custom or Personalised Artwork

Custom-made or personalised artwork cannot be returned or cancelled where the applicable law provides an exception to the right of withdrawal for personalised or made-to-order goods.

This does not affect your rights if an item is defective, damaged, or does not conform to your order.

5. Refunds

Where a refund is required or approved, it will be issued to the original payment method.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Original shipping costs and return shipping costs will only be refunded where required by applicable law.

6. Untracked Shipments

Choosing untracked shipping means that no tracking information is available after dispatch.

The handling of delayed or potentially lost untracked shipments is described in our Shipping Policy. Nothing in this Return & Refund Policy limits any rights that cannot legally be excluded.